We replace all batteries including your panel battery and then guarantee the batteries for 3 years so if one goes in this time frame we replace it free of charge. PhoneWatch's policy is to replace all batteries when one goes as, in our experience, when one starts to go they may all go in a short space of time. * Excludes batteries, batteries are not included and must be paid for separately, cost of €95 for 1-9 batteries and €150 for anything over 9 batteries. Contact our customer support team on 0818 753 753 if batteries are required. We replace all batteries including your panel battery and then guarantee the batteries for 3 years so if one goes in this time-frame we replace it free of charge. A lifetime warranty of all system parts and labour* Our always on monitored smoke detector means that even when your alarm isn’t set, your smoke sensor will notify us if there is a problem. Smoke alarm monitoring - if your smoke alarm activates, through the use of motion sensors with cameras, we can visually verify if there is a fire and take the necessary action.
Instant visual confirmation of a break-in if your alarm has motion sensors with cameras installed. 24 hour/365 days customer and technical support
If you would like to set up a direct debit on your account please contact our customer support team on 0818 753 753. Once the payment is received it covers you for the entire contract. Cheques are also accepted as payment for invoices. If you are an annual paying customer without a direct debit then we also accept card payments through a secure payment portal which is sent to you via SMS or email. We offer payment dates of the 3 rd, 15 th and 25 th of each month to suit your needs. If you are an annual paying direct debit customer your account will be billed on your chosen direct debit date in your renewal month. This direct debit will continue for the duration of your contract. If you are a monthly paying direct debit customer your account will be billed on your chosen direct debit date. All customers will receive their renewal notification letter or email two weeks before the beginning of a new contract.
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